Privacy policy

Privacy policy
Update date 16-12-2024
Effective date 16-12-2024

This Privacy Policy describes the policy of HG TEAM STORE SRL, Str. Bajor Andor 56, Bihor, email: neohgsstore@gmail.com, phone: , regarding the collection, use and sharing of personal data, data collected if you use our website (https://neosound.ro/), called the “Service”. By accessing and using our Service, you express your agreement regarding the collection, use and sharing of information and personal data made available in accordance with this Privacy Policy. If you do not agree with this, please do not access or use our Service.

We may change this Privacy Policy at any time, without prior notice, and we will post the revised version and the effective date. The revised Policy will become effective within 180 days from the date of publication and for users who accepted the old Policy. Access to the Service and its use after this term implies automatic acceptance of the revised Policy. Consequently, we recommend periodic consultation of the Privacy Policy page.

THE INFORMATION WE COLLECT

We collect and process the following information provided by the user in connection with accessing and using the Service:

Name, Email address, Phone, Address, Billing details, Payment information

HOW WE COLLECT THIS INFORMATION

We collect/process information in the following situations:

(1) When opening a new account on the site: Yes;

(2) When you interact with the site: Cookies such as Google Analytics, Facebook Pixel, Others, other cookies in accordance with the Cookie Policy, etc.;

(3) Based on consent (e.g. Newsletter subscription): Yes;

(4) When you contact us directly or through contact forms;

(5) When you make a payment: Yes. We do not store card data on our server, payment is made securely through a payment processor (e.g. paypal, stripe, mobilpay, payu, etc.);

HOW WE USE THE INFORMATION COLLECTED

We use the information collected for the following purposes:

Marketing, Creating user accounts, Collecting feedback, Processing card payments, Support, Personalized advertising, Order processing, Site security, User comments, Dispute resolution, User account management, Terms & Conditions consent

If we intend to use the information collected for any other purpose, we will ask for your consent before using it, and only after receiving your consent, and only for the purposes for which it was requested, will it be used accordingly. The exception may only be in connection with requirements or obligations imposed by law.

WHO WE SHARE INFORMATION WITH:

We will not share collected personal information with third parties without your consent, except in limited situations, such as those below.

Advertising & Ad service (ex: Adwords), Analytics (ex: Google analytics), Data collection & Data analysis

We condition the transfer to these third parties on the use of information only for the purpose for which it was collected and transferred, and not storing it longer than the term agreed upon at collection to fulfill the purpose.

We may share the information we collect for the following purposes: (1) to comply with legal obligations or enforce court orders; (2) to demonstrate your consent to this Privacy Policy; (3) to respond to claims that our Service has violated the rights of third parties. In the event that our Service or the company is merged or acquired by another company, the information we collect will be assets transferred to the new owner.

STORAGE OF COLLECTED INFORMATION

We will retain the information we collect for a maximum of 24 months or as long as necessary to fulfill the purpose for which it was collected, as detailed in this Privacy Policy. We will be required to retain certain information for a longer period, such as for accounting records required by applicable law, or for other legitimate purposes, such as: law enforcement, fraud prevention.

Anonymous data and aggregated information, which cannot identify you (directly or indirectly), may be stored indefinitely.

YOUR RIGHTS

Depending on the applicable legislation, you have the right to access and rectify or delete your personal data collected by us, you have the right to receive a copy of the collected data, you have the right to object to or restrict the processing of certain personal data, you have the right to

address of the competent authority with petitions or complaints regarding your rights. To exercise these rights, you can contact us as follows: Popa Sebastian Calin, Bajor andor 56, Bihor, neohgsstore@gmail.com. We will respond to your request in accordance with applicable legislation, within 30 days.

You have the option to object to processing for marketing communications or analysis for personalized advertising by changing your settings or directly by email at neohgsstore@gmail.com.

Please note that certain information collected is necessary for the operation of the Service, and withdrawing consent may make it unavailable for use.

COOKIES, TRACKING

For more details on the cookies and technologies used, please consult the Cookie Policy.

SECURITY

The security of the data and information collected is important to us, and we will implement appropriate security measures to prevent loss, alteration and unauthorized access to the data collected. However, given the inherent risks, we cannot guarantee absolute security and consequently cannot guarantee the security of the information collected .

EXTERNAL LINKS

Our Service may display links to other sites that are not operated by us. This Privacy Policy does not cover the policies and practices of other sites, including but not limited to sites accessed through links published by this Service. We encourage you to review the Privacy Policies of any other sites you visit from this Service. We have no control over and assume no responsibility for
responsibility for the content, privacy policies and practices of other sites.

CONTACT / DPO

If you have any questions or concerns regarding the processing of personal information/data collected by us, please contact us, "Attention of the Data Controller", at the address: Popa Sebastian Calin, Bajor andor 56, Bihor, email:
neohgsstore@gmail.com. We will respond to the request in accordance with the applicable legal provisions in force.